Mystery Box Return & Exchange
1. Pre-Shipping: "Custom Precision" Exchange Rule
Within 48 hours of ordering, you may contact us with screenshots of your preferred styles to request an adjustment:
| Package Type | Max Exchange Limit |
|---|---|
| 6-Item Set | Up to 3 Items |
| 9-Item Set | Up to 4 Items |
| 12-Item Set | Up to 5 Items |
*Note: 925 Sterling Silver items are final and cannot be exchanged.
2. Post-Shipping: Return Guarantee
- 7-Day Window: Returns accepted within 7 days of delivery.
- Full Batch Only: We only accept returns for the entire batch. Partial returns are not accepted.
- Condition: Items must be unworn and in original packaging.